ThinLaunch Products have been designed and architected with two key things in mind – simplicity and ease of use.

We hope you find our products intuitive, straight forward and easy to understand and use.

We encourage you to use our on line resources – our video demos, our documentation and our knowledge base when questions arise. These resources will be continually updated – based on feedback and common questions from customers and prospects. If you have a recommendation – please let us know!

When you do have a question or issue that requires our attention, please begin by emailing us at  The more information you can provide, the better prepared we will be to respond with support for your project. (Send us Screen shots, operating system details, logs, etc.)

Our general phone number is 612.216.5469 If you think your issue may be a quick question or “how to”, give us a call. When someone is available during our regular business hour (8 AM – 5PM Central US Time zone) we will pick up the phone and help, if no one is available, leave us a message or send us an email – it’s that simple!

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Standard Maintenance

Our Standard Annual Maintenance includes no cost upgrades to the next version of our products. We also include no cost “Activation Release”. This benefit allows you to move an activation from a device or image, to a new or replacement device or image .

Many of our customers begin using our products on existing devices, then reimage or procure replacement devices. When you begin replacing these devices or images, you can move your product activation to the replacement at no cost.

Platinum Support

We have been fortunate to have our products included in several large and rather complex projects.  Our technology group has extensive experience in architecting, designing and implementing our products and enabling technologies. Let us know via phone or email if we can assist in design, implementation, or roll out of your project. We have resources available to assist with your initial proof of concept, your initial implementation or full scale enterprise implementation.  We will tailor a plan specific to your requirements.